Thank You for Your Feedback – Improving Our Communication Together
At Hundred Houses Society, we are always looking for ways to improve how we communicate with our customers.
Recently, we received valuable feedback following our bulk text message update about rent balances. We appreciate everyone who took the time to contact us, and we recognise that some aspects of the message may have caused confusion.
Listening to your feedback helps us make positive changes. As a result, we are making improvements to ensure messages are clearer and more helpful.
Our text messaging system plays a key role in keeping you informed and offers several benefits, including:
- Timely rent updates, helping you stay on top of your account balance with regular, automated reminders.
- Supporting income collection, ensuring payments are made on time, which helps us reinvest in homes and services.
- Flexible and efficient communication, providing a quick and convenient way to receive important updates without waiting for letters or phone calls.
We are committed to making ongoing improvements, and your feedback will continue to shape how we enhance our services. Thank you for working with us to create a better experience for all our customers.
If you have any further suggestions or need assistance, please don’t hesitate to get in touch.